Terms & Conditions

These Terms and Conditions (the “Terms”) form a binding agreement between you (the “Merchant”) and Stored Payments Limited regarding your use of the Stored platform, products and services. Please read them carefully before using any part of the service.

1. Acceptance of terms

By creating a Stored account, accessing our merchant portal, or accepting payments through any Stored product, you agree to be bound by these Terms together with our Privacy Policy, Cookie Policy and any service-specific terms referenced from this document.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and the words “you” and “your” refer to that entity.

If you do not agree to these Terms, you must not register for or use the Stored service.

2. About Stored

Stored is a trading name of Stored Payments Limited, a company incorporated in England and Wales (company number 14872319) with its registered office at 4th Floor, 86–90 Paul Street, London EC2A 4NE.

Stored is a payment facilitator that distributes regulated payment services on behalf of FCA-authorised partners, including Worldpay (UK) Limited and Cashflows Europe Limited. Card acquiring services are provided by these partners under their respective FCA permissions. Hardware and point-of-sale solutions are supplied in partnership with Clover and other licensed manufacturers.

Further regulatory information is available on our Regulatory Information page.

3. Services

Stored provides UK businesses with a suite of payment acceptance products, including in-person card machines, online payment gateways, hosted checkout pages, pay-by-link, digital invoicing, MOTO virtual terminals and a unified merchant platform for reporting, refunds and brand control.

Some Services are provided directly by Stored, while others (notably card acquiring and settlement) are provided by our regulated partners under separate scheme terms which you accept on registration. We will identify which entity is responsible for which Service at the point of sign-up and in the merchant portal.

We may add, remove or modify features of the Services from time to time. Where changes materially reduce the functionality you rely on, we will give you reasonable advance notice.

4. Account registration

To use Stored you must register for a merchant account and complete our onboarding process, which includes “know your customer” (KYC), “know your business” (KYB) and beneficial-owner checks required by UK anti-money laundering legislation.

You agree to provide accurate, current and complete information during registration and to keep that information up to date throughout the life of your account. We may suspend access to the Services if we are unable to verify your information or if we reasonably suspect it is inaccurate.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that takes place under your account. You must notify us immediately at security@joinstored.com if you suspect unauthorised access.

5. Fees and pricing

Fees for the Services are set out in your commercial schedule or, where applicable, on our published pricing page. Fees may include transaction fees, terminal hire, monthly platform fees, scheme fees and pass-through interchange.

Unless your commercial schedule states otherwise, fees are exclusive of VAT and are charged on the gross transaction value at the time of capture. We may revise published rates with at least 30 days’ written notice.

You authorise Stored to deduct applicable fees from your settlement balance before it is paid out to your nominated bank account, and to invoice you separately for any fees that cannot be netted from settlement.

6. Payment processing

When you accept a payment through Stored, you authorise our acquiring partners to process the transaction on your behalf in accordance with the operating rules of Visa, Mastercard and any other relevant card scheme.

You acknowledge that scheme rules, sanctions screening and fraud-prevention controls may result in transactions being declined, held or reversed. We will use reasonable efforts to notify you when this happens and to help resolve the underlying issue.

You must not process transactions on behalf of any third party, split a single sale across multiple transactions to disguise its size, or process test transactions outside of our designated sandbox environment.

7. Settlement

Subject to risk and compliance checks, settlement is paid into your nominated UK bank account on a next-business-day basis for card payments captured before the daily cut-off time (typically 22:00 GMT/BST).

We may delay settlement, hold reserves or apply rolling rolling reserves where we identify elevated chargeback risk, suspected fraud, scheme violations or other circumstances that put settled funds at risk. Where reserves are applied we will set out the rationale, the amount and the release schedule in writing.

You are responsible for ensuring the bank account on file remains valid and accessible. We are not liable for delays caused by incorrect banking details, recipient bank holidays or third-party intermediary banks.

8. Refunds and chargebacks

You may issue refunds for valid transactions through the merchant portal or terminal. Refunds are processed against the original card and the original transaction fee is not returned. Partial and full refunds are supported up to 180 days after the original transaction.

If a cardholder disputes a transaction, the card scheme may raise a chargeback. You agree to cooperate with us in defending chargebacks, including supplying evidence (delivery records, signed authorisations, communications) within the deadlines required by scheme rules.

Chargebacks, scheme fines and excessive dispute ratios may result in additional fees, reserves or termination. Stored does not act as adjudicator between you and the cardholder; the final decision rests with the card scheme and the issuing bank.

9. Acceptable use

You agree not to use the Services for any business activity or product category prohibited by our acquiring partners or by the card schemes. A non-exhaustive list of prohibited activities is published in the merchant portal and may be updated from time to time.

Prohibited activities include but are not limited to: illegal goods or services; unlicensed gambling; weapons; counterfeit goods; adult content services not specifically permitted by scheme rules; pyramid schemes; and any business that materially breaches UK law.

You must comply with the Payment Card Industry Data Security Standard (PCI DSS) and must never store, log or transmit primary account numbers (PANs) outside of approved channels.

10. Intellectual property

The Stored platform, software, merchant portal, documentation and branding are owned by Stored Payments Limited or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use them solely to access and operate the Services.

You retain all rights in the content, data and materials you upload to the Services. You grant us a worldwide, royalty-free licence to use that content to the extent necessary to provide and improve the Services.

The Stored name, logo and other brand elements are trademarks of Stored Payments Limited. You may not use them without our prior written permission, except to identify yourself as a Stored merchant in commercial materials.

11. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the Services, including pricing, technical specifications, commercial plans and customer data.

Confidentiality obligations do not apply to information that is publicly available, was already known to the receiving party, is independently developed, or is required to be disclosed by law or regulatory request.

These obligations survive termination of the Terms for a period of five years.

12. Termination

You may close your Stored account at any time by giving 30 days’ written notice to support@joinstored.com. Outstanding settlement, refunds and chargebacks will continue to be processed for up to 180 days after closure.

We may suspend or terminate your account with immediate effect if you materially breach these Terms, if we are required to do so by our acquiring partners, regulators or law enforcement, or if continuing to provide the Services would expose us to unacceptable financial, regulatory or reputational risk.

On termination, all licences granted under these Terms will end and you must cease using the Stored platform and return any leased hardware in accordance with the schedule.

13. Liability and indemnity

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.

Subject to the above, our total aggregate liability to you under or in connection with these Terms is limited to the greater of (a) the fees paid by you to Stored in the twelve months preceding the event giving rise to the claim, and (b) £25,000.

You agree to indemnify Stored, its officers, employees, agents and partners against losses, costs and claims arising from your breach of these Terms, your violation of applicable law, or third-party claims relating to your products or services.

14. Changes to these terms

We may amend these Terms from time to time. Material changes will be notified to you by email or via the merchant portal at least 30 days in advance, unless a shorter period is required for legal, regulatory or scheme reasons.

If you do not accept a change, you may terminate your account before the change takes effect. Continued use of the Services after the change date constitutes acceptance of the revised Terms.

15. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

You and Stored agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that nothing prevents either party from seeking interim relief in any competent jurisdiction.

16. Contact

If you have questions about these Terms, please contact us:

• Email: legal@joinstored.com
• Post: Stored Payments Limited, 4th Floor, 86–90 Paul Street, London EC2A 4NE
• Phone: 0203 880 4421 (Monday–Friday, 9:00–18:00)